Press Releases
 
SmartCARE Helps Optima Telekom Improve Service Quality for TV subscribers

Russia, Moscow, 12 September 2018 -- The SmartCare solution from SmartLabs has enabled Optima Telekom to continuously monitor the quality of service experienced by each of their TV customers. If issues are observed then the system helps Optima’s support teams to deliver fast and effective maintenance.

The SmartCare solution from SmartLabs has enabled Optima Telekom to continuously monitor the quality of service experienced by each of their TV customers. If issues are observed then the system helps Optima’s support teams to deliver fast and effective maintenance.

Under Croatian law, Optima Telekom must pay compensation to their customers if their service is unavailable. Therefore, SmartCARE is being used by Optima Telekom to actively manage this new legislation by providing customer support and management teams with timely and accurate information.

In addition to monitoring the actual quality of experience being delivered on all devices for every customer, Optima Telekom wants to understand exactly what content is actually being watched and to identify exactly which genres of content are popular amongst their subscribers. As a result of the initial analysis, Optima Telekom has tuned their content offering and it will continue to be modified to ensure the viewing demands of their customer base are addressed.

Following the implementation of SmartCARE, Optima Telekom has modified their service support processes as they no longer need to rely on a subscriber’s description of an issue as SmartCARE now provides a detailed analysis. As a direct result, the number of repeat or false support requests has substantially dropped.

"We use SmartCARE to identify and resolve issues with the quality of service we are delivering to every TV service subscriber. We are now working hard to integrate data from the SmartCARE solution with other systems to allow even deeper analysis and understanding of our service. We are also using SmartCARE to deeply understand what content our customers are really watching which will allow us to improve our content offering,” Luka Malešević Director of IT and BI department at Optima Telekom says.

“Quality of service is key to user experience. Not just the content is important, but also stable and faultless access to it. With SmartCARE you can capture everything occurring both on the operator's network and in the subscriber's home. This way, the operator gets full control over the quality of services and the tools needed to promptly resolve the problems,” SmartLabs CEO Mikhail Grachev says.

About Optima Telekom

'OT-Optima Telekom d.d.' is one of the leading telecommunications operators in the Croatian telecommunications market. Optima Telekom's services cover the entire territory of the Republic of Croatia. The current market potential of over half a million ports connects more than 2.900 km of Optima Telekom's own optical network. Services that are available for citizens are integrated voice services, broadband internet and IP television. Optima Telekom has offices, sales and technical teams as well as employees in Zagreb, Split, Rijeka, Osijek, Varazdin, Zadar, Dubrovnik, Pula, Sisak and Buje.

About SmartLabs

SmartLabs is a leader in the development of service delivery platforms for interactive digital television (IPTV, OTTtv, hybrid IPTV/DVB), advanced client applications and user interfaces, next generation set-top boxes, and other innovative solutions for service providers and corporations. For details please contact .

# # #


Media Contacts:


Submitted by Julia Wunder on Wednesday, 12 September 2018 at 11:41 PM
Category: Consumer Technology
 
Related News

Asia Pacific Manufacturing Freezer Market: Analysis and Opportunity Assessment 2014-2024
Thursday, 18 Apr 2019

Devart .NET Connectivity Solutions Now Support Visual Studio 2019
Thursday, 18 Apr 2019

European Smart Home Market: Status and Forecast 2024
Thursday, 18 Apr 2019

Global Industrial Ethernet Market: Analysis and Opportunity Assessment 2019-2024
Wednesday, 17 Apr 2019

Asia Pacific Radio Access Network (RAN) Market: Status and Forecast 2024
Tuesday, 16 Apr 2019

Related Events

Maintenance Error: Are we learning? Thursday 9th May, Cranfiled University
Thursday, 9 May 2019

Palo Alto Networks: ULTIMATE TEST DRIVE VOOR OT-SECURITY
Thursday, 9 May 2019

Risk Americas 2019, May 14-15, New York
Tuesday, 14 May 2019

The Largest Advanced Design & Manufacturing Event on the East Coast
Tuesday, 11 Jun 2019

Predictive Analytics World for Industry 4.0 - Las Vegas - June, 2019
Sunday, 16 Jun 2019

Latest News

American Reality Needs Of Property Owners and Tenants Met By American Realty Of Captiva LLC
Thursday, 18 Apr 2019

American Realty Of Captiva LLC Stands The Best Choice For Captiva Island Rentals
Thursday, 18 Apr 2019

Ultrasound Devices Market - Increase in the Number of Diagnostic Procedures to Drive the Demand
Thursday, 18 Apr 2019

The Benefits Of Hiring A Pool Cleaning Service Company
Thursday, 18 Apr 2019

Transport Stream Switching Market - Global Trends and Forecast 2025
Thursday, 18 Apr 2019

 
Want to get your press releases, event listings, and job ads on Scoopasia? Register now for a FREE account or login if you already have one!
Scoopasia v1.0b. Copyright © 2019
Today is Thursday, 18 April 2019

About Scoopasia | FAQ | Privacy Policy | Contact Us

Press Releases
Event Listings
Job Listings
Arts & Entertainment
Architecture & Construction
Automotive & Travel
Business
Consumer Technology
Economy
Education
Enterprise Technology
Food & Fashion
Government & Policy
Health Care & Medical
Legal/Law
News & Media
Religion
Science & Research
Sports & Fitness
Login / Register
Get Scoopasia through RSS Feeds & Email Notifications!


Journalist's Toolbox
Hello journalist, welcome to Scoopasia--a powerful online resource for media information in Asia. Scoopasia has press releases and media events for every beat and industry. All content on Scoopasia is 100% FREE. You don't even need to login!

  • Scoop Line
    (Instant Information Request)
    The easiest way to ask questions and request information from the PR community.


  • Advanced Search
    Drill down, dig deep, for media information the way you want it.

  • Journalist's Resources
    Resources and tools you can't do without.

  • PR Tools
    Scoopasia Blog Search
    Search the largest handpicked collection of Asia's most prominent and influential blogs.


    Resources
  • PR Bookmarks
  • Web 2.0 Bookmarks
  • Media Bookmarks

    More Coming Soon...

  • Upcoming Events
  • Small Business Expo 2019 - ORLANDO (April 17, 2019)
  • The 2nd Middle East Laboratory and Diagnostics Congress
  • Palo Alto Networks: Ultimate Test Drive - Migration Process (MP)
  • The 6th SG-ANZICS Asia Pacific Intensive Care Forum (SG-ANZICS 2019)
  • iSRRS 2019

  • Latest Jobs
    Sorry, there are currently no entries posted here.